Contact Us

Help Directory

Please direct your questions or inquiries to the appropriate department:

►Appointments, including confirmation or cancellation: Reception
►Appointment cancellation charge: Reception Supervisor

►Change of name, address, phone: Reception
►Change of insurance plan: Billing Department
►Complaint about medical records clerk: Reception Supervisor
►Complaint about receptionist: Reception Supervisor
►Complaint about a supervisor or medical provider: Administrative Director
►Co-payment: Billing at ext. 405 or 406

►Disability forms:  Billing Department

►Emergency on weekends, holidays, or after hours: 212-545-5400 for doctor on call
     (Prescription refills are NOT an emergency: call during regular office hours)

►Insurance bill or discrepancy: Billing Department
►Insurance pre-certification: Billing Department
►Insurance referral to see another doctor: Billing Department

►Lab bill: Please call the lab first; if unresolved, Medical Assistants
►Lab results: Ask Reception for your doctor or nurse practitioner, or leave a message
►Leave a message for your doctor or nurse practitioner: Reception
►Letter of medical necessity (employer, school): Billing Department

►Medical emergency on weekends, holidays, or after hours: 212-545-5400 for doctor on call
     (Prescription refills are NOT an emergency: call during regular office hours)
►Medical records question:  Records Department
►Medical necessity letter (disability): Billing Department
►Missed an appointment: Reception Supervisor

►New patient registration: Reception

►Patient chart: Records Department
►Prescription processing or renewal: Reception
     (Prescription refills cannot be processed during the weekend, holidays or after hours: please call during regular office hours)

►Referral required by your insurance plan: Billing

►Surgery or office procedure pre-certification: Billing